Diagnostics
Client help
For current clients and anyone who has found a problem in our work.
| Priority | Example | First response in business hours |
|---|---|---|
| P1 — critical | Service down, suspected data leak | Within 2 business hours |
| P2 — significant | Key feature malfunctioning | Within 1 business day |
| P3 — normal | Cosmetic defects, questions | Within 2 business days |
Mon–Fri 09:00–18:00, Europe/Kyiv. Requests outside these hours are handled from the start of the next business day.
How do I report a problem?
Use the form with the "Support" type or write to security@arhustekh.win. Include the project name, steps to reproduce, expected and actual result, device and version.
I found a vulnerability. What should I do?
Send a description to security@arhustekh.win with the subject "Vulnerability". Please do not publish details until we confirm a fix. Do not send other people's personal data — a description of the steps is enough.
How do I revoke your access?
You can revoke delegated access in store consoles, hosting and repositories at any time. Let us know so we can update the documentation.
My app was rejected by a store. What next?
Forward the full reviewer message. We will analyse the cause and propose a plan — see Publishing support.
Can I get a copy of all materials?
Yes. On request we hand over the current documentation archive and links to repositories you own.